For site owners: working with reviews
Your website may already have reviews on ReviewNet. Verify that the site is yours to reply to customers on its behalf, follow new reviews and show the rating on your website. It's free.
How to verify ownership
Anyone with access to the domain's DNS can verify ownership — no emails to the domain and no manual checks.
- Open your website's page and click “Verify ownership” in the “Is this your site?” block, or add the site under “My sites”.
- Add a TXT record review-net-verification=… to the domain's DNS — we show the value and have guides for popular registrars.
- The check is automatic: the record usually shows up within minutes, sometimes within a few hours.
- The record is checked daily. If you remove it, you get an email, and owner rights are revoked after 14 days.
What an owner can do
- Reply to reviews — one public reply per review, visible to everyone.
- Edit the website card: name, description, category, support contacts and logo.
- Get emails about new reviews — instantly or once a day.
- See review statistics and unanswered reviews in the dashboard.
- Add a rating widget to your website.
What an owner can't do
Deleting a review or changing a rating is not possible — otherwise reviews couldn't be trusted. If a review breaks the rules (insults, personal data, false facts, ads), click “Report”: a moderator decides. Reviewing your own website is not allowed either — that's fake reviewing.
How to reply to reviews
- Be polite and to the point: future customers read replies, not only the author.
- If the problem was solved, say how; if not, tell where to turn.
- Don't publish customers' personal data: an order number with a name, a phone number, an address.
Verify ownership and reply to reviews on behalf of your website.