Where to report a scam website and how to get your money back

• The website address and screenshots: the item, price, delivery and return terms, company details.
• Messages with the seller, receipts, the order number, your bank statement.
• The payee details: card or account number, company name, phone number used for the transfer.

Call the number on the back of your card or write in the banking app: report the fraud and ask to dispute the payment. Card payments can be charged back, but card networks set deadlines for it — don't wait.

A transfer to a private person is harder to get back, but report it anyway: banks share such cases, which helps stop further transfers to the same payee.

• Send the seller a written complaint: what you bought, when, what you want (a refund or a replacement) and by when. Keep proof that you sent it.
• No answer or a refusal — contact the consumer protection authority of the seller's country.
• If that doesn't help, consider a small claim in court.

Report the fraud to the police, attach the evidence and your bank statement; your bank may ask for the report number. If the website pretends to be a bank or an investment company, report it to the financial regulator too.

• Report a scam or phishing website to Google Safe Browsing: once it's listed as unsafe, browsers warn visitors.
• Complain to the domain registrar: a whois lookup shows its name, and registrars have an abuse contact.
• Write a review of the website: describe what happened, without insults or personal data. The site owner can't delete it — only reply.

Before paying an unfamiliar store, check the website: read the reviews, look at the company details, domain age and payment method — the checklist is on the same page.